A Yorkshire family business with a passion for making life's everyday treats even better." Home of Yorkshire Tea, Taylors of Harrogate, and Bettys Café Tea Rooms.
Bettys & Taylors Group is a century-old Yorkshire family business comprising three iconic brands: Yorkshire Tea, Bettys, and Taylors of Harrogate. The organisation exists to make life's everyday treats better through handmade bread, cakes, tea, and coffee, while delivering outstanding customer service. The business is driven by a commitment to quality, service, and doing things properly.
As a values-led family business, Bettys & Taylors operates according to a stakeholder model, prioritising sustainable relationships with suppliers, customers, employees, community, and the wider planet. The organisation has received multiple Queen's Awards for Sustainable Development, recognising its environmental leadership and commitment to building resilient supply chains. This includes partnerships with organisations like the Woodland Trust and TIST (Trees for the Future), demonstrating long-term investment in environmental stewardship.
Bettys & Taylors demonstrates distinctive commitment to responsible leadership through its innovative approach to people development. The company has developed an internally resourced coaching scheme—the "1 to 1 Development" programme—which embodies whole-person learning and distributed leadership. Over 250 employees have participated in this scheme, which extends beyond traditional performance coaching to support personal development, life transitions, and meaningful relationships. The business has also piloted coaching support for external partners, including teachers in disadvantaged communities and charity leaders.
The organisation's integration of purpose-driven values into daily practice, combined with its stakeholder-focused approach and investment in human development, makes it a relevant exemplar for the GRLI community's focus on responsible leadership in practice.